Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Buyer Protection is a set of guarantees that enables you to shop risk-free and with confidence on our website.
You are protected when:
Our customer service team is always here to help make things right. Please contact our customer service team via our contact us page, so that they can assist as soon as possible. First, please check to make sure that you have all of the packages for the item. Some products come in several boxes, or are sold separately. If you are missing a box or a part that should have been included inside the package simply contact us with within 7 days of the purchase with your receipt information and we will be happy to deliver the correct items within 7-10 days.
We are proud to offer international shipping services to over 200 countries and we accept credit cards from outside of the United States. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We currently accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal. Read more about all payment methods we support.
Shipping time varies by location and shipping method (air, sea or land) as well as product weight / volume. Read more about all shipping options here.
We know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order in your customer account area.
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
Please visit our returns page to initiate the returns process.
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here.
Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via our contact us page, so that they can work to get you your goods as soon as possible.
