SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lavish Land (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good instructions in English that's nice. it shines well
Everything works, delivered in 21 days, completely satisfied
Finally received my order, because of the coronavirus had to wait a long time. I bought such lamps for the first time. Really liked it, now I ordered already 4 pieces. In size, small, compact, shine bright, bluish glow, it is very convenient that there are LEDs from the sides, the motion sensor works for 5 meters. Thank you to the store for the quality goods.
The light is strong but does not burn continuously. It burns for about 25 seconds after acivating the sensor. Then it goes out. It would be good if this is stated in the product description.
Order placed on the 8-4 and received on the 18-5 in perfect condition and well packaged. Just like the picture. It's small but it lights a lot. With motion sensor and light. I'll buy again. Thank you.
I ordered March 27 and got it May 7. It took 40 days to korea in spite of standard shipping. It works well. I will buy more and will leave test result.
It shines quite brightly. The solar panel charges the battery inside the lamp, very convenient.
Automatic illumination in the photo looks more interesting than in life. Packing only with bubble wrap, I am surprised that it did not break during shipping, but it arrived in good condition. For the package two stars minus.
Delivered very fast. Good material quality and gives lots of light. Very happy. A+.
The goods are high quality. I tried how it works, very well.
The delivery took a month to my home, the packaging is normal. The order corresponds to the description, shine brightly. I am satisfied with the order, I recommend the store.
Received the item today and very happy for the on time delivery! Works good, Quality good! Thank you for nice product.
It shines quite well. Batteries included.
Matches the product description, with good lighting
In our winters it will not work long. The temperature of use is -5!!!! only for internal use. if you use it on the street, a couple of frosts and the battery dies... A whole winter it will not survive.
They illuminate a lot, great lamp for the price.
One of them came with motion sensor problem, lighting is very good
Delivery took about a month. Quality is all as in the description. I recommend you the producer and store. All nice shopping.
Wonderful Lamp, everything functions. Very good!
Everything is fine. Only in low light takes quite some time to charge. In the following versions I wanted a bigger solar battery.